Refund policy

Refund & Return Policy

At Shark Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received.
Include all original tags, accessories, manuals, and packaging.
Be accompanied by proof of purchase or your order number.

How to Request a Return

To initiate a return, please contact our customer support team:

Email: contact@sharkmagazinestore.com

Please include:

Your order number
Reason for the return
Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide detailed return instructions.

Return Address:

Shark Store

128 Sunset Blvd

New Castle, DE 19720

United States

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, Shark Store will cover the return shipping costs.

For returns requested for any other reason, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned, except where required by applicable law:

Gift cards
Personalized or custom-made products
Perishable goods
Personal care products
Hazardous materials
Clearance or final sale items

If you have questions regarding a specific product, please contact us before making your purchase.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please return the original product (if eligible) and place a new order.

European Union Customers

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of delivery, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase, subject to applicable legal requirements and exceptions.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days.

Please note that your bank or credit card issuer may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us.

Order Cancellation

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process, subject to applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us.